At Acorn Stairlifts, we always aim to do our best but unfortunately there may be times when things do not go according to plan. If you have a complaint about any part of our service, we want to hear from you so that we can improve what we do, and more importantly, so that we can resolve your problem. On this page, you can find out more about the Acorn Stairlifts complaints procedure.
Our Customer Relations team will investigate and liaise with the most appropriate department in order to address the issue. If a complaint is not resolved within one week, it will be personally reviewed by the Operations Manager. We will work hard to resolve the problem as quickly and efficiently as possible. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed while we do so.