What's the Ease-of-Use Commendation?
We understand that it is our core business interest to help our customers use their stairs again. We spent a lot of time speaking with our customers, getting their feedback on our product. We compiled the good and the bad and put together an action plan on how to better improve our product.
The Ease-of-Use program
The Arthritis Foundation created the Ease-of-Use Program to encourage manufacturers to design user-friendly products and packaging that could be recommended to the millions of people living with arthritis.
The process begins with the manufacturer submitting a product to the Arthritis Foundation for an extensive scientific evaluation. The sole purpose of this evaluation is to determine, quite simply, how easy to use a given product is for people with arthritis. The testing process is as follows:
- When a product's submitted for test it gets evaluated under fail or pass conditions. These are set out according to product type. An example would be opening a lid on a medicine bottle or using the controls of a household kettle.
- An assessment then takes place using every manner a user who has Arthritis to simulate use. This even extends to the opening of packaging form the initial product purchase cycle.
- Finally, a panel of eight testers who have moderate to severe arthritis are evaluated for torque, grip and endurance, muscle strength, pinch force and range of motion. They are asked to interact with the product as they normally would, they get to open and use the product. Use its controls following this an interview takes place by the group of scientists feedback is gathered in a real-world setting.
The scientists evaluation for the Arthritis foundation included the following:
What did this mean for us as a company?
This award has made us very proud that our stairlifts are comfortable and easy to use our own. By acting on customer feedback to improve our product has paid off and been scientifically proven
At the moment we are one of the only stairlift companies to have been accredited with this award, we where the first to be awarded with the Ease-of-Use Commendation.
This is yet another effort that continues to prove that we are a pioneer in the industry, always striving to stay ahead, and to help our customers by providing the absolute best solution for their needs.
Which Acorn Stairlift is covered?
Both the Acorn 130 Straight Stairlift plus the Acorn 180 Curved Stairlift both have been scientifically tested receiving the Ease-of-Use commendation.
Any other stairlifts on the market with this?
Our stairlifts at the moment are the only ones to be given this award. At Acorn we constantly strive to improve our products as a direct manufacturer of stairlifts we are always looking at ways of how we can improve user experience and customer satisfaction.
Want to know more about the Arthritis Foundation?
For further details on the Ease-of-Use Commendation and the Arthritis Foundation, click here arthritis.org